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FAQs
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Subscriptions & Rewards
Can I cancel anytime?
How do renewal credits work?
How's the 30-Day Money-Back Guarantee Work?
Accounts & Profiles
How do I set up an account?
Can I add multiple kids?
What information is stored?
Using the Platform
What can I do on ETS?
Why not just use Google or ChatGPT?
Resources & Reviews
What kinds of resources are available?
How are resources vetted?
Can I submit a resource I found?
Billing & Payments
What payment methods are accepted?
Can I upgrade or downgrade my subscription?
Do I lose my data if I cancel?
Do you offer refunds?
Support & Troubleshooting
I'm having login or technical issues. What should I do?
How fast is support response time?
Where do I go for help?
Boundaries & Safety
Does ETS guarantee outcomes?
Is ETS safe for my kids?
What doesn't ETS do?
Learning Plans & Blocks
How do Learning Plans work?
What are Learning Blocks?
Can I use Learning Plans for multiple kids?
Can I mix subjects in one plan?
How do I track progress in a Learning Plan?
Can I edit or delete plans later?
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