Refund & Guarantee Policy

Effective date: 10/13/2025

We built Educate to Space (ETS) to help parents get clear signal and make better moves for their kids. If you don't, you shouldn't pay.

1) 30-Day Money-Back Guarantee

If you purchase Premium and, within 30 days, it's not a clear win for your family, you can receive a 100% refund.

To qualify, by Day 30 you must:

Create a profile and add at least one child.
Save at least 6 resources and build at least 1 learning plan.
Use the loop at least once (read a Frontier Brief and submit at least one Field Pulse or Field Debrief).

Rationale: ETS is most helpful when you actually use it. These light actions ensure you gave the product a fair try.

What's covered

First-time Premium purchases made directly on educatetospace.com.

What's not covered

Purchases made through third parties (app stores, resellers).
Gift cards and promo credits.

2) Trials & Upgrades

You can cancel a trial anytime during the trial period—no charge.
If you upgrade to Premium during your trial, your 30-day guarantee window starts on the upgrade date.
If you do not upgrade, there’s nothing to refund.

3) Subscription Plans & Billing

Subscription fees are charged in advance and are non-refundable, except as provided under the 30-day money-back guarantee in §1 or where required by law.
Canceling your subscription stops future billing but does not entitle you to a refund for the current billing period.
We do not offer partial or prorated refunds for unused time, unless legally required.

4) Renewals & Cancellations

Plans renew automatically unless you turn off auto-renew.
You can turn off auto-renew anytime from your account settings or by contacting us on our Contact Us page.
Renewal grace: If you were charged and didn’t intend to renew, contact us within 7 days of the renewal date for a full refund. After 7 days, renewals are non-refundable.

5) Service Termination by ETS

If we suspend or terminate your account due to a violation of our Terms of Service or User Guidelines, you are not entitled to a refund.
If we discontinue Our Services entirely, subscriptions will be terminated with no refunds; all sales are final (except where required by law).

6) Technical Issues

If you experience technical issues preventing you from using the Services, please visit our Contact Us Page.

We will make reasonable efforts to resolve the issue.
If the issue cannot be resolved and you have not received the Services paid for, we may issue a refund at our discretion.

7) Promotional Offers & Incentives

From time to time, we may provide promotional offers, trial periods, or incentive credits. These have no cash value and are non-refundable.
Any unused or expired credits cannot be exchanged for cash or transferred.

8) How to Request a Refund

Visit our Contact Us Page for available options.

If you met the qualification steps (where applicable) and you’re requesting within the eligible window, we’ll refund 100% to your original payment method. We process refunds within 1–3 business days; banks typically post credits in 5–10 business days.

9) Fair Use & Abuse Prevention

To keep the guarantee generous and sustainable:

Limit one refund per household (lifetime).
We may decline refund requests that show clear abuse (e.g., multiple accounts created to repeatedly obtain refunds, spam/inauthentic submissions or usage).

10) Chargebacks

If something isn’t right, please contact support first. Chargebacks slow resolution; we’ll handle issues quickly and fairly.

11) Changes to This Policy

We may update this policy from time to time. Material changes will be posted here with a new effective date.